ZASTRAA.COM offers a simple and easy 7-days return policy to our customers. You can conveniently return or exchange any item within 7 calendar days from the date of delivery.
Please do not accept any order if seal is broken/unsealed at the time of delivery.
All returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.
All items purchased from ZASTRAA.COM can be returned for a full refund within 7 calendar days from the date of delivery (as recorded by the shipping provider)
The customer can choose to get the entire cash refund as a bank transfer into their account, or in the form of a Wallet Credit in their ZASTRAA.COM account.
Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:
The items should be unused and unwashed for hygiene reasons.
The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
They should be returned within 7 calendar days from the delivery date.
In case you receive a damaged/defective, ZASTRAA.COM should be notified within 24 hours of receipt. We may request you to share snap shot at email@example.com
If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.
Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
A notification with the status of the return will be sent to the customer within 48-72 working hours from the date of receiving the items.
In case of orders where reverse pick-up may not apply, customers can self-ship the items to ZASTRAA.COM. In this case, an amount of Rs. 75 will be reimbursed in the customer’s account towards shipping costs in the form of a wallet credit. This will be done post the quality check of all the received items.
Shipping Address for self-shipment of products:
Monark Creation India
B-72, DR. AMBEDKAR COLONY, STREET NO. 9, 1st FLOOR, CHATTARPUR
Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
Send us your questions or comments to firstname.lastname@example.org